FAQ's

Q: How can I order?

A: You can order easily using our online platform. When you find a product you need, you can add it to cart, login and go through the ordering process. After the order is ready, you will receive order summary to your email. Order summary will also be stored to your account.

You can also easily make reorders afterwards by clicking the “reorder” button on any of your previously made orders. After clicking the “reorder” button the cart will open and you can change quantities or products.

Q: Why should I buy online?
A: Speeding up the process. By ordering online you will you will get prices faster and you will be able to go through order confirmation and payment process much faster. This could save days of your time.

Traceability: You will have easy access to all of your previous orders any time you want.

Reordering: you can make a re-order anytime based on your previous orders by only couple of clicks. This will save time and effort as you don’t need to go through all the documents and emails from the past.

Q: What payment methods can I use?
A: You can use all the major credit cards.

We accept payment by credit card (VISA / MasterCard / AMERICAN EXPRESS / Shop Pay / Apple Pay, G Pay) and by PayPal. We use a secure website for order processing, and all credit card information is encrypted.

Q: What should I do if the payment is not accepted?
A: Please try again in a little while. If the payment is still not accepted, please verify your account balance. If everything is as it should, but you still can't make the payment, please contact support@decor-alpha.com notify us about the problem. We can manage the order manually.

Q: How can I change delivery address?
A: Sign in to your account and go to “my account”. On “my account” you can change all your contact information.

Q: What are the delivery charges?
A: We're offering Free Delivery on All Products.

Q: What are the terms and conditions?
A: You can see the terms and conditions here

Q: Can I cancel my order?
A: If you want to cancel your order, please do so as soon as possible. If we have already processed your order, you need to contact us and return the product. Please contact support@decor-alpha.com
Q: Do you have the product in stock?
A: All the products which are shown on our site are available. Order lead time depends on the products and quantities.

Q: How to contact customer service?
A: If you have question regarding our online store (ordering, account questions, technical questions), please contact support@decor-alpha.com

Q: Can I return a product?
A: If you want to return a product, please contact support@decor-alpha.com

Delivery

Q: Can I track my order?
A: We will send you the tracking code of the shipment when the parcel has been sent.

Q: Shipping time?
A: Standard Shipping time is 7 - 15 business days.

Q: Shipping cost?
A: There's no shipping cost on all products.